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The terms and conditions on this page establish the legal terms that apply to your use of the website www.vitamingo.ro and will apply to all sales of products and services on the website.
The terms and conditions on this page are supplemented by the rest of the terms and conditions on the website and by the Romanian legislation in force. Use of this website implies acceptance of all terms and conditions specified on the website. We reserve the right to modify the terms and conditions without prior notice.
S.C. VITAMINGO SERVICES SRL , with headquarters located in Mun. Bucharest, sector 2, registered with ONRC, tax registration code 44328043, IBAN account RO38 BTRL RONCRT 060639 6801 opened at Banca Transilvania, as a provider, on the one hand
and
Any client who accesses www.vitamingo.ro and places an order for the services offered by VitaminGo, any client who places an order by phone, any client who places an order via WhatsApp and/or any client who creates an account on www.vitamingo.ro
have agreed to conclude this service contract, by accepting the terms and conditions, in compliance with the following clauses:
1. Introducere
1.1 Depending on the evolution of the legislation, the services that VitaminGo offers and the areas in which we provide medical services, the terms and conditions may undergo changes. Whenever you access our website, you will find the most recent version of these terms and conditions.
1.2 This document respects the principle of equal treatment for all patients, based on criteria of sex, sexual orientation, genetic characteristics, age, national affiliation, race, color, ethnicity, religion, political opinion, social origin, disability, family situation or responsibility, union membership or activity, while respecting the commercial conditions agreed upon through contracts.
1.3 This document aims to present the principles and main rules that a client who wishes to benefit from the medical services offered by VitaminGo must respect. At the same time, this document presents the terms and conditions of use of the website www.vitamingo.ro
1.4 This document constitutes a contract between the customer who places the order and VitaminGo Services SRL.
1.5 By making an appointment, on the website, by phone or via WhatsApp, you express your agreement to comply with these terms and conditions of accessing the medical services offered by VitminGo, as well as using the website www.vitamingo.ro
1.6 VitaminGo services can be accessed NON-STOP within the limits of availability.
1.7 For medical emergencies (emergency as medically defined – a medical or surgical condition, the onset of which is sudden, and which is manifested by symptoms of sufficient severity, and for which a prudent physician, possessing medical knowledge and acting in good faith and in accordance with international medical standards, would consider that the absence of immediate medical attention would result in serious physical insufficiency or death), we recommend that you contact the nearest emergency medical facility or call the emergency number 112. VitaminGo is not authorized as an Emergency Room, as defined by law.
2. Definitions
2.1 “We”, “Us”, “Our”, “VitaminGo” and “VitaminGo Services SRL”, “Provider”, a company registered with ONRC, tax registration code 44328043 acting as a provider in this contract.
2.2 “Client”, “Patient”, “You”, “You”, “Beneficiary” – Any client who accesses www.vitamingo.ro and places an order for the services offered by VitaminGo, any client who places an order by phone, any client who places an order via WhatsApp and/or any client who creates an account on www.vitamingo.ro
2.3 “Service”, “Services”, – any service offered by VitaminGo
2.4 “Product” – the products offered by VitaminGo Ex: Hidra, Hidra Max
2.5 “VitaminGo Staff”, “VitaminGo” Team, “Provider Staff” – any VitaminGo employee, representative or collaborator who interacts with the client at any time.
2.6 “Parenteral route” – injectable route of administration (venous, intramuscular, intradermal, subcutaneous) of VitaminGo products.
3. Subject matter of the contract
3.1. In accordance with the terms and conditions established by this contract, the provider undertakes to perform medical services consisting of administering our products parenterally, according to the CAEN code it has in its main subject, namely 8690 Other activities related to human health.
3.2. The provider will perform the medical services provided for in this contract at the beneficiary’s premises, within the time frame established by the contracting parties. The website www.vitamingo.ro offers clients the opportunity to make an appointment, to create an account for managing current appointments, but also for adding future appointments.
4. Duration of the contract
4.1 This contract enters into force from the date of placing an order, either via www.vitamingo.ro, by telephone or via WhatsApp and ends upon completion of the service provided.
4.2 Depending on the beneficiary’s needs, the parties may mutually extend the validity period of the contract by concluding an addendum.
4.3 It is considered an addendum, the acceptance of the terms and conditions for future orders if the customer already has an account on the website.
4.4 If the customer has previously benefited from VitaminGo services and places a new order, both parties will comply with the most recent version of this contract.
5. Obligations of the provider
5.1 The provider undertakes that throughout the duration of the contract to have all the authorizations provided for by the legislation in force in order to provide medical services.
5.2 The provider undertakes to provide the services provided for in the contract in a competent, professional and prompt manner, being responsible for the safety of the operations and methods used throughout the duration of the contract and in accordance with the contractual provisions.
5.3 The medical services provided under this contract must, in terms of their quality, comply with the standards regarding the quality of medical care developed by the specialized commissions within the Romanian Medical Colleges and the National Health Insurance House in accordance with current medical legislation.
5.4 The Provider undertakes to keep records of the services provided to the beneficiary, based on which invoices will then be issued for the beneficiary to pay their equivalent.
5.5 The Provider undertakes to respect the confidentiality of medical documents in accordance with the legislation in force.
5.6 The Provider is obliged to comply with occupational health and safety measures both in the unit and in relation to the provision of services.
5.7 The Provider undertakes to medically examine the beneficiary before carrying out the procedure for administering the purchased service.
5.7.1 The pre-procedure examination consists of performing an electrocardiogram (EKG), measuring vital signs (GCS score, blood pressure, pulse, oxygen level), measuring blood sugar level, verifying eligibility in terms of the patient’s health status (taking anamnesis, medical history, potential allergies and evaluating Annex 1 and Annex 2).
5.7.2 The product purchased by the beneficiary will not be administered without the prior completion and signing of the three annexes to this contract.
5.7.3 Before the product is administered, VitaminGo medical staff will verbally present the risks to the client, following which Annex 2 (Informed Patient Agreement) will be completed and signed by the client.
5.7.4 VitaminGo medical personnel undertake to use reasonable scientific language for the client’s understanding throughout the period of this contract.
5.8 The provider undertakes to medically examine the beneficiary after the procedure for administering the purchased service.
5.8.1 The examination after the procedure consists of measuring vital signs (GCS score, blood pressure, pulse, oxygen level) and assessing the general condition after product administration.
5.9 VitaminGo medical personnel undertake to collect all biological waste resulting from medical activities at the service provider and to store it in accordance with the regulations in force.
6. Beneficiary’s obligations
6.1 The beneficiary undertakes to pay the provider the value of the services provided in full, as established by this contract.
6.1.2 The accepted payment methods are mentioned on the individual page of each product displayed on the website, namely: Cash at the delivery address, Bank Transfer to the company’s account, Payment via POS at the delivery address.
6.2 The Beneficiary undertakes to provide the necessary logistical base for the performance of medical services.
6.3 The Beneficiary undertakes to ensure optimal hygiene conditions at the place where the procedure will be performed.
6.4 The Beneficiary declares on his own responsibility under art. 326 of the Criminal Code regarding false declarations that he does not have any diseases that would not allow the parenteral administration of the product requested for administration.
6.5 The Beneficiary declares on his own responsibility based on art. 326 of the Criminal Code regarding false declarations that the data completed in Annex 1 and Annex 2 are correct, true, real and complete.
6.6 The Beneficiary declares that he agrees to the performance of the medical act, including all related procedures before the administration of the purchased product, as well as after administration.
6.6.1 The Beneficiary undertakes to complete and sign Annex 2 (Informed Patient Agreement) only after the VitaminGo medical staff has completed all explanations. 6.5.2 The Beneficiary undertakes to request clarifications if there are any ambiguities in the presentation and explanations provided by the VitaminGo staff before signing Annex 2.
7. Contract price and payment methods
7.1 In exchange for the services provided, the beneficiary undertakes to pay the value of the services contracted and provided, as follows:
– Cash at the delivery address
– Bank transfer to the company’s account
– Payment via POS at the delivery address
7.2 The total price of the products will be displayed on the website.
7.3 To benefit from a VitaminGo therapy, you can make an online appointment via the website. Alternatively, for quick appointments you can call us by phone or by message on WhatsApp.
8. Contractual liability
8.1 Each party is liable for non-fulfillment, improper fulfillment or delay of the obligations assumed if it caused damage to the other party.
8.2 If the Beneficiary does not honor the obligation to pay the tax invoice within the established deadline, it undertakes to pay penalties in the amount of 0.2% per day of delay of the value of the unpaid payment.
8.3 If the provider does not perform the services to which it has committed itself under the clauses of this contract, it will fully reimburse the value of the order to the client.
8.4 The provider will be civilly liable according to the specific legislation in force for the acts committed during the provision of the activity within the medical act.
8.5 The beneficiary will be civilly liable according to the specific legislation in force for any violation of the clauses of this contract.
9. Termination and cessation of the contract
9.1 The contract for the provision of medical services is terminated by right, by a written notification made by one of the parties to the other, from the date of the finding and notification of the following situations: a) if for reasons attributable to the provider, it cannot honor the service purchased by the beneficiary. b) from the revocation by the competent authorities of the operating authorization.
9.2 The medical services contract shall terminate on the date on which one of the following situations occurs:
a) Termination through bankruptcy, dissolution, liquidation, dissolution or re-profiling of the medical services provider or the beneficiary, as the case may be.
b) Agreement of the parties.
c) Unilateral termination of the contract by the legal representative of the provider or the beneficiary, by written notification, indicating the legal basis, from the date of notification, in case of non-compliance with one of the obligations established by this contract.
d) This contract shall terminate by law on the date of expiry of the validity period, established in accordance with art. 4 with the related subparagraphs of this contract.
9.3 The medical services contract shall be suspended on the date on which one of the following situations occurs:
a) Expiration of the validity period of the operating authorization, provided that the provider provides proof of the steps taken to extend it until the expiration date.
b) In cases of force majeure confirmed by the competent public authorities, until the end of the force majeure case, but not more than 3 months, or until the contract expires.
c) In case of non-payment of the value of the medical services provided by the provider by the beneficiary.
9.4 The termination of this contract shall have no effect on the obligations already due between the contracting parties.
9.5 The provisions of this do not remove the liability of the party who culpably caused the termination of the contract.
10. Force majeure
10.1 Neither party to this contract shall be liable for the failure to perform on time and/or properly, in whole or in part, any of the obligations that involve them under this contract, if the failure to perform the respective obligation was caused by a force majeure event the consequences of which are beyond the control of the party invoking it.
10.2 The party invoking force majeure is obliged to notify the other party, within 7 days from the date of the start of the event and in full, of its occurrence and to take any measures at its disposal in order to limit the consequences of the respective event.
10.3 Force majeure shall be established by a competent authority.
10.4 Force majeure shall exempt the contracting parties from fulfilling the obligations assumed by this contract, for the entire period in which it is in effect.
10.5 The performance of the contract will be suspended during the period of force majeure, but without prejudice to the rights that were due to the parties before its occurrence. 10.6 The contracting party invoking force majeure is obliged to notify the other party immediately and completely of the occurrence of the event and to take any measures at its disposal in order to limit its consequences.
10.6 If force majeure acts or is estimated to act for a period exceeding 6 months, each party shall have the right to notify the other party of the full termination of this contract, without any of the parties being able to claim damages from the other.
11. Notifications
11.1 In the understanding of the contracting parties, any notification addressed by one of the parties to the other is validly fulfilled if it is sent to the address/headquarters provided in the introductory part of this contract or in writing to the e-mail address office@vitamingo.ro. Each contracting party is obliged to notify the other contracting party of the change within 3 days of any change in the address of the registered office (including telephone/fax).
11.2 Any notification between the parties regarding the performance of this contract must be sent in writing, by registered letter with acknowledgment of receipt or by e-mail to office@vitamingo.ro
11.3 The notification may also be sent by telephone, telegram or fax, provided that the receipt of the communication is confirmed in writing.
11.4 Verbal notifications will not be taken into account by either party, unless they are confirmed by one of the methods provided for in the preceding paragraphs.
11.5 The transmission of notifications, invoices, correspondence with beneficiaries by VitaminGo representatives will be made to the contact details mentioned in the order.
12. Disputes
12.1 This contract is governed by Romanian legislation on the matter.
12.2 The parties agree that any disagreement regarding the validity of this contract or resulting from its interpretation, execution or termination shall be resolved amicably by their representatives as a priority.
12.3 If amicable settlement of disputes is not possible, the parties shall address the competent courts.
13. Final provisions
13.1 This contract may be amended or supplemented only with the consent of both parties, by means of an addendum concluded in writing between the contracting parties.
13.2 This contract represents the will of the parties and supersedes any verbal and written understanding between them prior to or subsequent to its conclusion.
13.3 The nullity of one of the clauses does not entail the invalidity of the others.
13.4 This contract was concluded following the acceptance of the terms and conditions of use of the website and of accessing the medical services offered by VitaminGo.
13.5 By accepting by the beneficiary the terms and conditions of use of the website and of accessing the medical services offered by VitaminGo at the time of placing the order, the Beneficiary automatically accepts all the clauses of this contract.
13.6 Obscene acts, acts or gestures, swearing, offensive or vulgar expressions, threats of violence or any other acts against the Provider’s Staff and other persons on the premises or the damage, destruction or theft of VitaminGo property, which may disturb public order and peace or cause indignation of persons or harm their dignity and honor or that of VitaminGo are not tolerated. If the Beneficiary or the persons present at the time of the service provision commit one of the acts or acts mentioned above, the VitaminGo team will immediately request the intervention of the intervention teams of the private security and protection companies with which it collaborates, and/or the intervention of the Police.